Shipping policy

Shipping Policy

Thank you for shopping with us! We strive to ensure that your experience is as seamless as possible. Please take a moment to review our shipping policy below:

1. Shipping Locations

We currently offer shipping within Australia only. We do not offer international shipping at this time.

2. Processing Time

Orders are processed within 1-2 business days of receiving payment. Please note that we do not ship on weekends or public holidays.

3. Shipping Methods & Delivery Times

Standard Shipping: Delivery within 5-7 business days.

Delivery times may vary depending on your location. Rural or remote areas may experience longer shipping times.

4. Shipping Costs

Shipping costs will be calculated and displayed at checkout before you complete your order. 

5. Order Tracking

Once your order has been shipped, you will receive an email with a tracking number and a link to track your shipment.

6. Shipping Delays

While we strive to ensure your order arrives on time, delays may occasionally occur due to circumstances beyond our control (e.g., weather, public holidays, or postal service delays). We will do our best to keep you updated in case of any delays.

7. Missing or Lost Packages

If your order is lost or appears to be missing, please contact us within 14 days of the expected delivery date. We will assist you in resolving the issue.

8. Damaged Items

If your order arrives damaged, please contact us within 7 days of receiving your items. We may request a photo of the damaged product to process your claim.

9. Address Errors

Please ensure that your shipping address is entered correctly during checkout. We are not responsible for shipping errors due to incorrect or incomplete addresses. If you realise there is an error in your address, please contact us immediately so we can update it before your order is shipped.

10. Contact Us

If you have any questions about our shipping policy or your order, please don’t hesitate to reach out to us at info@delatay.com or +61 433866164